OUR INTERNET POLICY
Imperma Wood Website Statement
Imperma Wood is a producer of truly unique and exquisite hardwood flooring. These products must be seen to be fully appreciated. They need to be sold by knowledgeable salespeople and installed by a qualified installer.
Through its distributor partners, Imperma Wood has carefully selected the best dealers in the market to present our product lines. These dealers have been extensively trained on the products and on the installation techniques.
Imperma Wood has approved specific dealers for e-commerce and our products remain fully warranted if purchased through them. However, based on the nature of e-commerce, neither Imperma Wood, or is distribution partners will be able to provide warranty or inspection support should an issue arise. This responsibility rests solely with the e-commerce retailer and/or the consumer (inclusive of 3rd party inspection if needed). All material shipped to the consumer is deemed to be “approved” by the e-commerce dealer and the consumer. With no exceptions, all material returns are subject to restocking charges and all return freight.
Products purchased from an unauthorized e-commerce dealer will not be warranted at all.
You can contact Imperma Wood directly to see if your chosen e-commerce retailer is authorized to sell our products.
2655 Dawin Road N., Jacksonville, FL 32207